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Home » Services »Maintenance and Support Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimizations. This is not only about availability of single units & modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably. To provide our partners with all advantages of smoothly functioning software we offer multiple options for Maintenance & Support Services or outsourcing of the entire operation:

  • As a part of Blue Beacon’s full-cycle solution implementation
  • Third-party applications maintenance and support
  • Consulting, staff training and other services on demand

Support and maintenance outsourcing provided by Blue Beacon ensures all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Contact us today to receive top-quality support & maintenance service, and as a result - smoothly functioning software and the entire IT- infrastructure.

Blue Beacon releases your company’s staff of routine tasks, helps to optimize IT costs and saves time to advising and supporting customers. Our team of 100+ professionals with narrow specialization in software maintenance and support is uniquely qualified to settle the most difficult software problems and issues.
services delivered by us are designed to meet specific challenges that your software faces. We can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality. 
services delivered by our team ensures that your software and hardware work stably and reliably in the new altered environment. As time goes by, corporate software and hardware is constantly complemented, interchanged or removed to stay in line with the changing business requirements and technology updates
services enable facilitated updates & releases management to ensure that your system or application stays in line with the latest technology and far ahead of competition. If non-stop operation of your system is top critical to your business, We can simultaneously proceed with our maintenance activities in background mode: while we are enhancing or correcting your solution your system remains available 24/7.

2nd and 3rd level support services of own and third party applications to restore failed services and applications as quickly as possible. Our professional services include but are not limited to

  • Issue detection, diagnosis, analysis and solution delivery
  • Workaround provision
  • Hot fixes
  • New releases and updates
  • Service and feature packs delivery

Blue Beacon is continually focused on the latest technology research for improving the fail-safe characteristics of your software. We can re-install your application from the beginning, migrate it to a new environment or hosting provider.
4th level support including application enhancement.Blue Beacon will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.

We strive to ensure that our solutions are absolutely dependable through:
Software back-up and data recovery Our solutions offer not only maximum availability but also maximum back-up and data security. Our all-round support & maintenance services leverage your data security, backup and recovery, increasing up-time of your IT system.    
Budget flexibility Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Blue Beacon offers a wealth of options to switch to.

Out of the box technology expertise - our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.